With the agency’s new AI Lead Nurturing System, businesses can now use AI-powered lead nurturing to support their lead ...

When county officials closed off North Carolina’s Outer Banks to visitors and nonresident property owners in March 2020, Clark Twiddy, president of the local vacation rental management company Twiddy ...

PALO ALTO, Calif., Oct. 07, 2025 (GLOBE NEWSWIRE) -- Talkdesk®, Inc. today revealed new research from a customer service and artificial intelligence (AI) survey of United States (U.S.) small business ...

The phrase "the customer is always right" is as old as business itself. Today, though, some consumers are taking that to heart in a very public way. Customers have always complained, but now they have ...

Adpost's latest AI chatbot update leverages cutting-edge Natural Language Processing (NLP) and machine learning to transform unstructured data into actionable insights, enabling small businesses to ...

The workplace revolution is here, and it's powered by artificial intelligence. Yet unlike the dramatic corporate transformations dominating headlines, something fascinating is happening at the ...

I recently wrote an article that talked about the importance of obtaining regular customer feedback for small businesses. As I discussed, this can provide critical information to help small- to medium ...

Consumers aren’t the only ones eyeing the perks that customer loyalty programs provide, according to research firm BIA/Kelsey. More than a third of small businesses (38 percent) use customer loyalty ...

While the way businesses connect and communicate with their customers has evolved rapidly over the past decade, 2020 quickly ushered in a new, almost entirely virtual era of customer communication ...

TROY, Mich.--(BUSINESS WIRE)--Small businesses are more optimistic about the future; they’re spending more money, and they are more satisfied with their credit card providers. According to the J.D.

TROY, Mich.--(BUSINESS WIRE)--Despite steadily rising interest rates and strained business conditions, U.S. small businesses are increasingly satisfied with the products and services they are ...